SOLVED Malformed autoresponder email

[divemasterza]

Since a couple days I am getting bounces from the emails generated by the autoresponder

A message that you sent contained one or more recipient addresses that were
incorrectly constructed:

  CTA SmartBrief: missing or malformed local part (expected word or "<")

This address has been ignored. There were no other addresses in your
message, and so no attempt at delivery was possible.

------ This is a copy of your message, including all the headers. ------

X-Autorespond: "Pokemon Go" neared $1B in 2016 revenue
To: CTA SmartBrief
Precedence: auto_reply
Subject: Auto Reply: Out of office
X-Loop: CTA SmartBrief

It is not an isolated incident, some of my users are reporting the same issue.

Any idea where to start on this one?

 

[cPanelMichael]

Hello,

Could you let us know which version of cPanel is installed on this system? You can check with a command such as:

cat /usr/local/cpanel/version

Additionally, could you give us an example of the "TO" field in the message header for one of the bounced message? You can replace the domain name with an example.

Thank you.

 

[divemasterza]

I am on the latest 11.62.04

Return-Path: <>
Delivered-To: [email protected]
Received: from xxxxxxxx.dedicated.co.za
    by xxxxxxxx.dedicated.co.za (Dovecot) with LMTP id nPj1CmGXf1gJTAAADmXFPw
    for <[email protected]>; Wed, 18 Jan 2017 18:27:13 +0200
Return-path: <>
Envelope-to: [email protected]
Delivery-date: Wed, 18 Jan 2017 18:27:13 +0200
Received: from mailnull by xxxxxxxx.dedicated.co.za with local (Exim 4.88)
    id 1cTt4r-000545-Ml
    for [email protected]; Wed, 18 Jan 2017 18:27:13 +0200
Auto-Submitted: auto-replied
From: Mail Delivery System <[email protected]>
To: [email protected]
Subject: Mail failure - malformed recipient address
Message-Id: <[email protected]>
Date: Wed, 18 Jan 2017 18:27:13 +0200

A message that you sent contained one or more recipient addresses that were
incorrectly constructed:

  CTA SmartBrief: missing or malformed local part (expected word or "<")

This address has been ignored. There were no other addresses in your
message, and so no attempt at delivery was possible.

------ This is a copy of your message, including all the headers. ------

X-Autorespond: "Pokemon Go" neared $1B in 2016 revenue
To: CTA SmartBrief
Precedence: auto_reply
Subject: Auto Reply: Out of office
X-Loop: CTA SmartBrief
From: "Steph Reinstein" <[email protected]>
X-Precedence: auto_reply
Mime-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable
Message-Id: <[email protected]>
Date: Wed, 18 Jan 2017 18:27:13 +0200

 

[paszczak000]

The same here.

# cat /usr/local/cpanel/version
11.62.0.4

It just stop working.

 

[divemasterza]

This becomes quite an issue now... I have a couple customer complaining about this.
I see /usr/local/cpanel/bin/autorespond has been updated 7 Jan that correspond roughly with the start of the issues

 

[dreamzz]

I am also facing the same issue too. Anyone gotten any fix for this?

 

[cPanelMichael]

Hello,

Internal case CPANEL-10827 is open to address an issue where Autoresponder messages fail if certain characters are used in the 'from' name on the remote account. This is only affecting systems using cPanel version 62. I'll update this thread with more information on the status of this case as it becomes available.

Thank you.

 

[cPanelMichael]

Hello,

To update, the resolution included in cPanel version 62.0.7 with case CPANEL-10973 should address the issue reported on this thread:

Fixed case CPANEL-10973: Autorespond: fix from line parsing.

The full cPanel version 62 change log is located at:

62 Change Log - Change Logs - cPanel Documentation

Thank you.