Massive problems trying to export MBOX files.

[shred101]

I'm trying to download clients' emails using MBOX export from Horde.

It seems to not actually produce a file. Just opens a tab, and no download appears.

It occasionally works, so it's a really inconsistent problem.

How should I resolve this?

 

[cPRex]

Hey there! Do you see any errors inside the cPanel error logs at /usr/local/cpanel/logs/error_log? If not, have you tried performing an export from Roundcube instead to see if that works better?

 

[shred101]

How do tou export from Roundcube? I'll try that but I thought Roundcube could only export one message at a time.

 

[HostNoc]

HI

Please use following URl. it might help you

Export Emails with Webmail on a cPanel Server

Learn about Export Emails with Webmail on a cPanel Server today with Liquid Web.

www.liquidweb.com

Regards
SAM

 

[cPRex]

I'd also recommend getting familiar with Roundcube, as we plan to remove Horde in a future version.

 

[shred101]

These were really, really unhelpful replies.

I do know how to export with Horde. It just doesn't seem to work.

As I said, there is a massive problem with both Horde and Roundcube.

- Horde doesn't actually produce files.

- Roundcube can only export one email at a time as far as I know.

If there's some way to resolve this using Roundcube, I'm all ears.

 

[cPRex]

At this point it's likely best to submit a ticket if things aren't working well - that way, we can check the issue directly on the system.