Problem Autoresponder in ver 108.0.11

Operating System & Version
CloudLinux v7.9.0 STANDARD standard
cPanel & WHM Version
108.0.11

jlucho

Well-Known Member
Aug 5, 2006
126
1
168
hi guys


the new update of cPanel 108.0.11 I treated this error with the autoresponder :


When I send an email from [email protected] to [email protected] (with autoresponder configured), I get the following error


/usr/local/cpanel/bin/autorespond: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int/auto/MIME/Base64/Base64.so: cannot open shared object file: No such file or directory


what would be the problem? how can it be solved?
 
Last edited by a moderator:

stormy

Well-Known Member
Nov 22, 2003
243
61
178
Spain
cPanel Access Level
Root Administrator
The upcp force did NOT recreate the missing file. The directory /usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int/auto/MIME/Base64/ is empty.
 

stormy

Well-Known Member
Nov 22, 2003
243
61
178
Spain
cPanel Access Level
Root Administrator
With any account really, because many of them had an autoresponder in the past that is not active now, so the pipe still exists. I'm getting multiple reports.

Also run
cagefsctl --force-update
cagefsctl --remount-all
as mentioned in another thread, it didn't fix it.

My servers got v108 today, so the problem is related to this.
 

stormy

Well-Known Member
Nov 22, 2003
243
61
178
Spain
cPanel Access Level
Root Administrator
Customers simply get an email bounce with the error. Example (redacted):

Code:
The following text was generated during the delivery attempt:

------ pipe to |/usr/local/cpanel/bin/autorespond
<SENDER> SENDER-EMAIL
/home/USER/.autorespond

generated by <SENDER>
SENDER ------

/usr/local/cpanel/bin/autorespond: error while loading shared libraries:
/usr/local/cpanel/3rdparty/perl/532/lib/perl5/532/x86_64-linux-64int/auto/MI
ME/Base64/Base64.so: cannot open shared object file: No such file or
directory
(By the way, the "CODE" button doesn't insert the code tags for me, it opens the list of forums, weird)
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
17,470
2,843
363
cPanel Access Level
Root Administrator
We are aware of the code button issue.

While I don't see the file on a test server, I also can't reproduce the bounce. The autoresponder works well, and the sender does not receive any type of bounce message.

Could you create a ticket with our team since you have a system where you can make that happen?
 

BlackSun Kris

Registered
Dec 31, 2013
1
0
51
cPanel Access Level
DataCenter Provider
Was there any resolution or further information on this issue? We had a client get the same errors with Autoresponders set but inactive. Removing the inactive autoresponder fixed the issue but the library is not in the Base64 folder on the server.