Problem with unzipping raw log files

[Bravo]

I run version 8.5.3-S3

I download the raw apache log files from cpanel and when I try to decompress them I get an error that they are not valid archives.

This worked fine until I upgraded a little while ago. Is anyone else having the same problem?

If I download the file from WHM using the Download a Raw Apache Log option it works, but I can't be doing this for all customers.

 

[nat]

I run version 8.5.3-S3 too. This started happening for me also today after the upgrade.

cPanel.net Support Ticket Number:

 

[asuservice]

Same Here

Same Problem ... Same Version

 

[matt621]

i'm using Cpanel 9.1.0-R85 and still have the same problem.

 

[nat]

Try logging into cpanel using the NON-ssl url and then download the archive. That worked for me. I now have WHM 9.1.0 cPanel 9.1.0-S93 and it still doesn't work through the ssl url.

 

[matt621]

that's how I'm logging in now. still same problem.

 

[browsing]

This may not be related, but on my host, the raw log manager's gzipped files seem to have CRC errors, UNLESS I download them with Mozilla Firefox.

Unfortunately, those files only contain about a week's worth of logs, but that's probably another issue.