REVERSE DNS (PTR) Problem Exist

[MisterMartu]

Hello!

I have a problem with the reverse dns (ptr).

"The system uses an alternate HELO of “vps hostname” when sending mail from the “sending domain” domain. "

"There is no reverse DNS configured for the IP address (xxx.xxx.xxx.xxx) that the system uses to send this domain’s outgoing email."

How do I fix this?

(I've sensored the domains and IPs)

Thanks in advance!

 

[andrew.n]

rDNS (PTR) record can be set by your hosting provider. You should open a ticket with them about this.

 

[MisterMartu]

rDNS (PTR) record can be set by your hosting provider. You should open a ticket with them about this.

Oh, I found the setting at the hosting provider, but what should I type in the box here?

xxx.xxx.xxx.xxx.in-addr.arpa., or vps hostname?

 

[cPJeremy]

Hello!

I would suggest simply entering the hostname of your VPS. Ideally, the PTR (rDNS) for your server's public IP should return the server's hostname.

I hope this helps!