scripts symlink problem?

[Tsafarog]

Hello,

i am using WHM version 11.56

i am having an issue with executing scripts inside /scripts directory.

if i try to execute the backup command from /scripts/pkgacct i get the error

/usr/local/cpanel/3rdparty/bin/perl: symbol lookup error: /root/perl5/lib/perl5/x86_64-linux-64int/auto/DBI/DBI.so: undefined symbol: Perl_xs_apiversion_bootcheck

If i execute the command from /usr/local/cpanel/scripts/ it works fine.

Any advice how to fix this?

Kind regards and my thanks in advance

 

[TerranceR]

Hello,

This appears to be a Internal cPanel Perl Error I advise getting a ticket open at cPanel Customer Portal so that we can look further into this.

 

[Tsafarog]

i have been trying but i am getting an error when i try to log in to customer portal

error type: undef
error info: Must be a positive integer (in $args->{"user_id"}) at (eval 973) line 182
    "PositiveInt" is a subtype of "Int"
    "Int" is a subtype of "Num"
    "Num" is a subtype of "LaxNum"
    "LaxNum" is a subtype of "Str"
    "Str" is a subtype of "Value"
    "Value" is a subtype of "Defined"
    Undef did not pass type constraint "Defined" (in $args->{"user_id"})
    "Defined" is defined as: (defined($_))

undef error - Must be a positive integer (in $args->{"user_id"}) at (eval 973) line 182
    "PositiveInt" is a subtype of "Int"
    "Int" is a subtype of "Num"
    "Num" is a subtype of "LaxNum"
    "LaxNum" is a subtype of "Str"
    "Str" is a subtype of "Value"
    "Value" is a subtype of "Defined"
    Undef did not pass type constraint "Defined" (in $args->{"user_id"})
    "Defined" is defined as: (defined($_))

or this when i go to ticket submit page

An unknown error has occurred, and our admins have been notified. Please contact cs @ cpanel.net for further assistance with this request.

 

[cPanelMichael]

Hello,

To update, it looks like the PERL5LIB environment variable was enabled on this system. The following lines were removed from /root/.bashrc to disable this environment, as it's not generally recommended on cPanel systems:

export PERL_LOCAL_LIB_ROOT="$PERL_LOCAL_LIB_ROOT:/root/perl5";
export PERL_MB_OPT="--install_base /root/perl5";
export PERL_MM_OPT="INSTALL_BASE=/root/perl5";
export PERL5LIB="/root/perl5/lib/perl5:$PERL5LIB";

The following document explains the multiple Perl environments on cPanel systems:

Guide to Perl in cPanel & WHM - Perl Environments

Thank you.