Service generated warnings while checking SSL certificates

[Alfaman]

Last few days I've started getting this warning email, not idea how to fix this.

The system failed to acquire a signed certificate from the cPanel Store because of the following error: Neither HTTP nor DNS DCV preflight checks succeeded!

See attached.

Any ideas anyone please?

 

[cPanelMichael]

Hello @Alfaman,

Can you review this post and verify if the workaround helps?

Thank you.

 

[Alfaman]

Sorry but where exactly do I remove the AAAA DNS record for the server's hostname?

 

[Alfaman]

Edit DNS zone does not have a AAAA record.

 

[cPanelMichael]

Edit DNS zone does not have a AAAA record.

If there's no AAA record for IPv6 in the hostname's DNS zone, then it suggests something else is causing the error message. Feel free to open a support ticket and we can take a closer look at your system to see what's happening.

Thank you.

 

[Orlando Fernando Marconi]

Is that solved?

I also have the same problem:


Receiving this email every day.

 

[Alfaman]

Is that solved?

I also have the same problem:
View attachment 58413

Receiving this email every day.

Nope, not been able to resolve this issue. I've not had a spare min to open a support ticket yet either.

 

[cPanelMichael]

Hello @Orlando Fernando Marconi,

Can you open a support ticket so we can take a closer look at your system to see why the HTTP and DNS DCV checks are failing on your system? You can post the ticket number here and we'll link this thread to it.

Thank you.

 

[Alfaman]

Hello @Orlando Fernando Marconi,

Can you open a support ticket so we can take a closer look at your system to see the HTTP and DNS DCV checks are failing on your system? You can post the ticket number here and we'll link this thread to it.

Thank you.

I've just tried to open a ticket, getting this message: The current estimated wait time for new complimentary tickets is 03h 43m

 

[Alfaman]

Ticket opened: 12133191