Some errors and problems I have received in whm

[erdinckoc]

Hi everyone, I'm in trouble with a few errors for 1 Week, first to WHM whm transfer the files of all users, but in the process they come in mysql sql mysql users and the information that doesn't other sites on the server works fine, but it doesn't in the process of moving databases ; /scripts/rebuild_dbmap --noop when I did the import process user process manually, you can create a database sql can I do how can I overcome this problem.



on the whm screen, I encounter some local errors such as

Home / SQL Services /Manage Databases

A warning occurred while processing this directive
when I say show ;

(XID 89sgzg) The cPanel user “userxx” does not exist in the database map. at /usr/local/cpanel/Whostmgr/DB.pm line 69.
at /usr/local/cpanel/Whostmgr/DB.pm line 69.
Whostmgr::DB::__ANON__(Cpanel::Exception::Database::CpuserNotInMap=HASH(0x41d5030)) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 121
Try::Tiny::try(CODE(0x41d7f00), Try::Tiny::Catch=REF(0x41d5318)) called at /usr/local/cpanel/Whostmgr/DB.pm line 70
Whostmgr::DB::_list_database_objects("database") called at /usr/local/cpanel/Whostmgr/DB.pm line 25
Whostmgr::DB::list_databases() called at whostmgr/bin/whostmgr5.pl line 1084
main::manage_databases("manage_databases") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366
Whostmgr::Dispatch::_do_call("manage_databases", HASH(0x1f19e68), HASH(0x40b1010)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178
Whostmgr::Dispatch::dispatch("manage_databases", 1, ARRAY(0x40b0d70)) called at whostmgr/bin/whostmgr5.pl line 283


please tell me what I need to do about it and help me.

 

[cPRex]

Hello! Can you let us know what the database transfer errors were inside the Transfer Tool when you first moved the account? That could be the key to the problem.

 

[erdinckoc]

Hello! Can you let us know what the database transfer errors were inside the Transfer Tool when you first moved the account? That could be the key to the problem.
[/ALINTI]


Starting “TRANSFER” for “Account” “xxxx”.
Copy Destination: /home
Remote server type: “WHM1164”.
Initiating a remote API (Application Programming Interface) connection in order to package the account in a background process …
The system failed to initiate a remote background package account due to an error: pass, accesshash, or api_token is a required parameter at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/cPanel/PublicAPI.pm line 139. cPanel::PublicAPI::new("cPanel::PublicAPI", "user", "root", "accesshash", undef, "usessl", 1, "ssl_verify_mode", ...) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountRemoteRoot.pm line 542 Whostmgr::Transfers::Session::Items::AccountRemoteRoot::_run_whm_api(Whostmgr::Transfers::Session::Items::AccountRemoteRoot=HASH(0x3e59370), "start_background_pkgacct", HASH(0x3d9a3e8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountRemoteRoot.pm line 594 Whostmgr::Transfers::Session::Items::AccountRemoteRoot::_call_remote_background_pkgacct_with_internal_data(Whostmgr::Transfers::Session::Items::AccountRemoteRoot=HASH(0x3e59370)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountRemoteRoot.pm line 322 Whostmgr::Transfers::Session::Items::AccountRemoteRoot::__ANON__() called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 100 eval {...} called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 91 Try::Tiny::try(CODE(0x3d8fcb0), Try::Tiny::Catch=REF(0x3d8efa8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountRemoteRoot.pm line 326 Whostmgr::Transfers::Session::Items::AccountRemoteRoot::_remote_background_pkgacct(Whostmgr::Transfers::Session::Items::AccountRemoteRoot=HASH(0x3e59370)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountRemoteRoot.pm line 288 Whostmgr::Transfers::Session::Items::AccountRemoteRoot::_remote_pkgacct_decision(Whostmgr::Transfers::Session::Items::AccountRemoteRoot=HASH(0x3e59370)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Item.pm line 359 Whostmgr::Transfers::Session::Item::__ANON__() called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 100 eval {...} called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 91 Try::Tiny::try(CODE(0x3e5a300), Try::Tiny::Catch=REF(0x3e59790)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Item.pm line 388 Whostmgr::Transfers::Session::Item::exec_path(Whostmgr::Transfers::Session::Items::AccountRemoteRoot=HASH(0x3e59370), ARRAY(0x3eee368), ARRAY(0x3e5a270), 1) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/AccountRemoteRoot.pm line 186 Whostmgr::Transfers::Session::Items::AccountRemoteRoot::transfer(Whostmgr::Transfers::Session::Items::AccountRemoteRoot=HASH(0x3e59370)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 658 Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1484 Whostmgr::Transfers::Session::__ANON__() called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 100 eval {...} called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 91 Try::Tiny::try(CODE(0x3eee260), Try::Tiny::Catch=REF(0x3eee428)) called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1488 Whostmgr::Transfers::Session::exec_with_output_directed_to_fh(Whostmgr::Transfers::Session=HASH(0x3cfb010), GLOB(0x3eee5a8), CODE(0x3eee4b8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 674 Whostmgr::Transfers::Session::Processor::_process_dequeued_item(Whostmgr::Transfers::Session::Processor=HASH(0x3da59c0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 554 Whostmgr::Transfers::Session::Processor::_process_items(Whostmgr::Transfers::Session::Processor=HASH(0x3da59c0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 508 Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68 eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68 Cpanel::ForkAsync::do_in_child(CODE(0x3d4fdd8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 510 Whostmgr::Transfers::Session::Processor::_spawn_child(Whostmgr::Transfers::Session::Processor=HASH(0x3da59c0), 1, Whostmgr::Transfers::Session=HASH(0x3cfb010)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 292 Whostmgr::Transfers::Session::Processor::_process_child(Whostmgr::Transfers::Session::Processor=HASH(0x3da59c0), Whostmgr::Transfers::Session=HASH(0x3cfb010), 0) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 240 Whostmgr::Transfers::Session::Processor::_process_child_with_output_redirection(Whostmgr::Transfers::Session::Processor=HASH(0x3da59c0), Whostmgr::Transfers::Session=HASH(0x3cfb010), 0, "xxxxcopya20220120230218v7N") called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 205 Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68 eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68 Cpanel::ForkAsync::do_in_child(CODE(0x3d78348)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 207 Whostmgr::Transfers::Session::Processor::start(Whostmgr::Transfers::Session::Processor=HASH(0x3da59c0)) called at bin/start_transfer.pl line 57 main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 100 eval {...} called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 91 Try::Tiny::try(CODE(0x3cfae30), Try::Tiny::Catch=REF(0x1f5baa0)) called at bin/start_transfer.pl line 72

 

[cPRex]

Thanks for that information. To me, that just looks like the transfer failed in general. I would recommend running this command on the Source machine:

/scripts/pkgacct username

where "username" is the cPanel account username, and seeing what the errors are on the Source server directly. Once that is resolved you can try to transfer the account again.

 

[erdinckoc]

Thanks for that information. To me, that just looks like the transfer failed in general. I would recommend running this command on the Source machine:

/scripts/pkgacct username

where "username" is the cPanel account username, and seeing what the errors are on the Source server directly. Once that is resolved you can try to transfer the account again.

On the target server before writing to you for i in $(ls /var/cpanel/users); do /scripts/pkgacct $i;i took a backup on the server with the help of the done command and transferred it to another server and opened it, I can perform the transfer without problems, but why do I get an error with the whm tools tool, although I have tried many times, the whm to whm tool does not transfer mysql users.

 

[erdinckoc]

In addition, how can I collectively change the nameserver records of users belonging to two resellers I need such a command the nameserver records of the domains I move are in the cpanel ns1.cprapid.com it looks like it.

 

[cPRex]

We would likely need a ticket opened with a support team to investigate this more, as we would need to see the issue on the server. Could you create a support ticket and then post the number here?

 

[erdinckoc]

how can I change other batch nameserver records.

 

[cPRex]

There aren't any tools to make a mass update of values inside the DNS zones. You would either need to do them one at a time or create a custom script to make that change.