SSL certificate expiry notices

[smurf]

Hi @cPanelMichael

We've disabled the notifications as directed under "Manage AutoSSL >> Options"

But we're still seeing 'SSL certificate expiry' notices sent out to users.

Do we also have to disable "Send notifications when certificates approach expiry." under Tweak Settings?

Thank you.

 

[cPanelMichael]

Hello @smurf,

I moved this post into it's own thread.

Can you let us know which version of cPanel & WHM is installed on this system? You can check with the following command:

cat /usr/local/cpanel/version

Also, please post the output from the following commands:

grep notify_autossl /home/$user/.cpanel/contactinfo
grep autossl /var/cpanel/users/$user

Replace "$user" with the username of an account that received the notification.

Thank you.

 

[smurf]

Hi Michael,

Here's the info requested:

Version: 11.70.0.41

grep notify_autossl: Blank (nothing returned)

grep autossl:

notify_autossl_expiry=
notify_autossl_expiry_coverage=
notify_autossl_renewal=
notify_autossl_renewal_coverage=
notify_autossl_renewal_coverage_reduced=
notify_autossl_renewal_uncovered_domains=

Please note, since our initial post we've disabled the tweak setting and we ran your WHM API commands you provided in the post linked below:

Disable SSL Notifications in cPanel 70?

The combination has stopped further SSL expiry notices being sent out (However we have had to deal with a large number of users asking what the emails are)

Thank you.

Jeff

 

[cPanelMichael]

Hi Jeff,

Do you happen to have an example of the notification emails that were sent out upon the upgrade to cPanel & WHM version 70? Also, do you know if that particular notification type was disabled for the users that received them prior to the upgrade?

The Send notifications when certificates approach expiry option found under the Notifications tab in WHM >> Tweak Settings applies to non-AutoSSL certificates only (unless AutoSSL is disabled on the system). If you disable this option in WHM >> Tweak Settings, this notification type is not utilized at all. If you want the administrator notification enabled, but the user notification disabled, then you'd leave the option enabled in WHM >> Tweak Settings and access cPanel to disable SSL certificate expiry under Contact Information for each user (or by using the WHM API 1 command noted here). If you want user notifications enabled, but the administrator notification disabled, then you'd leave the tweak setting option on and modify the contact preference for SSL certificates expiring in WHM >> Contact Manager.

Thank you.