Jul 15, 2018
16
1
3
Venezuela
cPanel Access Level
Root Administrator
Hi.-

When trying to generate the SSl of a .top domain, the following message is issued:

“xxxxxxxx.top” is unmanaged. Verify this domain’s registration and authoritative nameserver configuration to correct this problem.

How can it be solved?

The domain has the correct DNS and responds to the IP of the server
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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cPanel Access Level
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Hey there! Just to confirm there are no odd DNS issues, can you run this command on the machine to confirm it is pulling the correct nameserver information? just replace "domain.com" from the code below, keeping the quotation marks in place, with your actual domain name in question:

Code:
/usr/local/cpanel/3rdparty/bin/perl -MCpanel::DnsRoots -MData::Dumper -e 'print Dumper(Cpanel::DnsRoots->new()->get_nameservers_for_domain("domain.com"));'
Let us know if that shows the correct nameservers and we can go from there.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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2,422
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If you try updating your local /etc/resolv.conf file to use the Google nameservers, does that change the output of that command? The file would look like this after your changes:

Code:
nameserver 8.8.8.8
nameserver 8.8.4.4
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
15,235
2,422
363
cPanel Access Level
Root Administrator