SSL is not generated

[Ramon E Navas R]

Hi.-

When trying to generate the SSl of a .top domain, the following message is issued:

“xxxxxxxx.top” is unmanaged. Verify this domain’s registration and authoritative nameserver configuration to correct this problem.

How can it be solved?

The domain has the correct DNS and responds to the IP of the server

 

[cPRex]

Hey there! Just to confirm there are no odd DNS issues, can you run this command on the machine to confirm it is pulling the correct nameserver information? just replace "domain.com" from the code below, keeping the quotation marks in place, with your actual domain name in question:

/usr/local/cpanel/3rdparty/bin/perl -MCpanel::DnsRoots -MData::Dumper -e 'print Dumper(Cpanel::DnsRoots->new()->get_nameservers_for_domain("domain.com"));'

Let us know if that shows the correct nameservers and we can go from there.

 

[Ramon E Navas R]

The command response is as follows:

warn [-e] DNS query failure (dominio.top/NS): Timeout!
$VAR1 = {};

What could be happening?

 

[cPRex]

Can you scan your domain with a tool like IntoDNS.com to see if there are any issues noted there?

 

[Ramon E Navas R]

On intodns.com everything looks good. Does not show errors

 

[cPRex]

If you try updating your local /etc/resolv.conf file to use the Google nameservers, does that change the output of that command? The file would look like this after your changes:

nameserver 8.8.8.8
nameserver 8.8.4.4

 

[Ramon E Navas R]

It has been configured as follows:

Primary Resolver 8.8.8.8
Secondary Resolver 1.1.1.1
Tertiary Resolver (optional) 208.67.222.222

 

[cPRex]

If you remove that tertiary one, does that change the output?

 

[Ramon E Navas R]

Eliminating the tertiary gives the same result.

 

[cPRex]

Can you submit a ticket to our team so we can do some more in-depth testing with this?

 

[Ramon E Navas R]

Yeah. I will open the ticket

 

[cPRex]

If you could post the ticket number here once it's open that will let me follow along.

 

[Ramon E Navas R]

Id #94649501

 

[cPRex]

Thanks for that - I'm following along on my end now.

 

[cPRex]

I see our support team was able to direct you to this article to help resolve the issue:

https://support.cpanel.net/hc/en-us/articles/6041680688279-AutoSSL-error-domain-tld-is-unmanaged-Verify-this-domain-s-registration-and-authoritative-nameserver-configuration-to-correct-this-problem

Let us know if you need anything else!