Aug 8, 2019
cPanel Access Level
Root Administrator
Hello, I'm Juan Rios and I am so angry. I am a cpanel user like 18 years and now the thing is worse than ever. Nobody fixes the problems. You can repor a bug and must wait forever. nobody cares about you.

Adrian Worthington (cPanel)

May 7, 2023, 07:07 CDT


My name is Adrian, a supervisor here at cPanel support. I have taken ownership of this escalated ticket to resume communication with you at this time.

Upon reviewing this ticket and the previous one where the issue was identified in #94533185, I can see that you are frustrated that the issue with viewing the DynamicDNS certificate never loads in the interface and the time taken to fix the reported issue. The issue is currently listed in our bug reporting system, CPANEL-42432. I have checked on the status of this issue and can confirm that no progress has been made at this time on a solution. I understand this isn't the answer you wish to hear. It is, however, an honest one, and I'd like to continue this conversation with you on this basis.

Unfortunately, I am unable to offer an ETA on when this fix might become available, and we never make any guarantees as to the availability or timeframe for bug fixes. The support team is not privy to this information, and feature requests, product improvements and bug fixes are made by the Development teams and Product Owners, taking into account priorities and upgrades made by consulting the market, partners, customer and bug severities, amongst other factors.

Once again, I understand your disappointment with the time taken to fix what appears to be a simple UI issue. At this stage, the only thing I can recommend is to monitor the changelogs for each release which you can find here https://docs.cpanel.net/changelogs/. When the fix for the CPANEL-42432 is released, it will be referenced here.

If you have any further questions or concerns, then please don't hesitate to get in touch.

Adrian Worthington
Linux Support Engineer Supervisor
cPanel, LLC.
You can help us provide you with rapid and accurate support by sharing step-by-step instructions to replicate the issue.

My answer:

Can you imagine if I answered that when I get the bill? I know I have money but I don't know when I'm going to pay you? really cpanel is no longer a product to trust. I have used it for over 18 years. I would recommend it to my clients. I'm going to post your answer so you can see how they treat customers. They started charging an inordinate price and made the product completely worse. The graphical interface is embarrassing, and no matter how much I have written, no one answers. They forced us to change all the clients, and moreover they made us have to explain to everyone why you no longer include horde and we had to teach them how to use roundcube.
Last edited by a moderator:


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hello there! Adrian is one of our support supervisors on second shift here at cPanel, as this ticket was brought to his attention.

In general, with any type of software development, there are never ETAs on when something will be fixed. We don't provide those timelines because they often lead to disappointment. Although something may appear to be a quick and easy solution, it could have unintended consequences that need more time to investigate, which would cause our initial estimate of when it could be fixed to be drastically wrong.

I did bring up that case with our development team so they are aware you are still looking for a fix, and if I hear back I'll be sure to post more details.

As far as Horde, we had to drop that tool since the providers are no longer keeping it updated, leading the security issues.

Please let me know if you have any other questions.
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