Suspended the cPanel Account but still websites are opening

[azadhussnain]

Hello, i have suspended one cPanel Account. It's databases and email not working but it's website still able to open.
I mean the website written in HTML or PHP which doesn't have databases connected are working fine, but wordpress websites shows error establishing database connection.
But it doesn't show suspended page.

I have tried updating cPanel , restarting apache but still websites are opening.

 

[ZenHostingTravis]

Just checking the website is definitely pointing to your server? You can check using intodns.com

Or, perhaps it's cached? You could check if it is loading using geopeeker.com.

 

[azadhussnain]

Just checking the website is definitely pointing to your server? You can check using intodns.com

Or, perhaps it's cached? You could check if it is loading using geopeeker.com.

Sir the websites are pointing to the server IP correctly, and it is not cached we're creating this thread after waiting for 2 days. We suspended two days before, and still the website is working fine.

The issue isn't on only one website, we have tried suspending some other cPanels and the issue is same.

 

[kodeslogic]

I suggest reaching out to one of the certified SafeAdmin System Administration Services for investigation or open a support ticket to the cPanel team.

 

[cPJustinD]

Hello azadhussnain! I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below.

Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.