Timeout when trying to open Manage Plugins

[SPDTeam]

Hi

I'm experiencing a timeout when trying to open the cPanel >> Manage Plugin screen.

Full error is:

A fatal error or timeout occurred while processing this directive.

Not a HASH reference at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 223.
at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 223.
Whostmgr::Addons::Pkgr::Cache::_modules(HASH(0x3dc6048)) called at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 110
Whostmgr::Addons::Pkgr::Cache::_LOAD_FRESH("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Cpanel/CacheFile.pm line 239
Cpanel::CacheFile::load("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 99
Whostmgr::Addons::Pkgr::Cache::load("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Whostmgr/Addons/Pkgr.pm line 62
Whostmgr::Addons::Pkgr::get_modules() called at whostmgr/bin/whostmgr2.pl line 2549
main::manage_plugins("manage_plugins") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366
Whostmgr::Dispatch::_do_call("manage_plugins", HASH(0x35ea510), HASH(0x35fe740)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178
Whostmgr::Dispatch::dispatch("manage_plugins", 1, ARRAY(0x35fbe68), HASH(0x35fe740)) called at whostmgr/bin/whostmgr2.pl line 772

Any ideas?

 

[cPRex]

Hey there! Whenever the cPanel interface acts up, I just run a "/scripts/upcp --force" to ensure everything is working well. Can you try that and see if that resolves the issue?

 

[SPDTeam]

Hey there! Whenever the cPanel interface acts up, I just run a "/scripts/upcp --force" to ensure everything is working well. Can you try that and see if that resolves the issue?

Hi cPREX

Yes, that script fixed it. It still loads slowly, but at least it doesn't time out.

Thanks.

 

[cPRex]

I'm glad to hear that solved the issue!

If you have plugins installed on the system that page can load a bit more slowly as it scans and detects the plugins in real-time, so what you're seeing is likely normal.

 

[SPDTeam]

I'm glad to hear that solved the issue!

If you have plugins installed on the system that page can load a bit more slowly as it scans and detects the plugins in real-time, so what you're seeing is likely normal.

Hi cPRex

The same issue has come back. Reran "/scripts/upcp --force" which resolved the issue.

But what could be causing this problem in the first place?

 

[cPRex]

It definitely shouldn't be happening, so we'd likely need a ticket submitted so we can see this happening in real-time.

 

[Armando Azcano]

Hello.

I have the same issue but "/scripts/upcp --force" not solve it.

I didn't have installed eny pluging, and when I try to open the manage plugins option ..

Not a HASH reference at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 223.
at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 223.
Whostmgr::Addons::Pkgr::Cache::_modules(HASH(0x49e2f68)) called at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 110
Whostmgr::Addons::Pkgr::Cache::_LOAD_FRESH("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Cpanel/CacheFile.pm line 239
Cpanel::CacheFile::load("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 99
Whostmgr::Addons::Pkgr::Cache::load("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Whostmgr/Addons/Pkgr.pm line 62
Whostmgr::Addons::Pkgr::get_modules() called at whostmgr/bin/whostmgr2.pl line 2552
main::manage_plugins("manage_plugins") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 364
Whostmgr::Dispatch::_do_call("manage_plugins", HASH(0x41d2078), HASH(0x41d5f60)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 176
Whostmgr::Dispatch::dispatch("manage_plugins", 1, ARRAY(0x41d5a80), HASH(0x41d5f60)) called at whostmgr/bin/whostmgr2.pl line 775

 

[cPRex]

@Armando Azcano - do you see anything else in the cPanel log (/usr/local/cpanel/logs/error_log)? If not, could you open a ticket with our team?

 

[Armando Azcano]

Yes I open a ticket and i'm waiting

whe the error is showed i can see this

[2023-09-28 16:35:01 +0200] info [cpsrvd] version 11.114.0.6 online
==> cpsrvd 11.114.0.6 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings: 10,11,12,13,14,3,4,5,6,7,8,9
==> cpsrvd: bound to ports
[2023-09-28 16:37:48 +0200] info [cpsrvd] version 11.114.0.6 online
[2023-09-28 16:40:27 +0200] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
[2023-09-28 18:15:01 +0200] info [autorepair] Successfully verified signature for cpanel (key types: release).
[2023-09-28 18:15:03 +0200] info [autorepair] Successfully verified signature for cpanel (key types: release).
[2023-09-28 18:17:31 +0200] info [xml-api] This functionality is not available because the “WebServer” role is disabled on this server. [php_get_vhosts_by_version] version [1].
[2023-09-28 18:17:31 +0200] info [xml-api] This functionality is not available because the “WebServer” role is disabled on this server. [php_get_vhosts_by_version] version [1].
[2023-09-28 18:17:31 +0200] info [xml-api] This functionality is not available because the “WebServer” role is disabled on this server. [php_get_vhosts_by_version] version [1].
[2023-09-28 18:17:31 +0200] info [xml-api] This functionality is not available because the “WebServer” role is disabled on this server. [php_get_vhosts_by_version] version [1].
[2023-09-28 18:17:31 +0200] info [xml-api] This functionality is not available because the “WebServer” role is disabled on this server. [php_get_vhosts_by_version] version [1].
[2023-09-28 18:17:31 +0200] info [xml-api] This functionality is not available because the “WebServer” role is disabled on this server. [php_get_vhosts_by_version] version [1].
[2023-09-28 18:17:31 +0200] info [xml-api] This functionality is not available because the “WebServer” role is disabled on this server. [php_get_vhosts_by_version] version [1].
[2023-09-28 18:17:32 +0200] info [xml-api] This functionality is not available because the “WebServer” role is disabled on this server. [php_get_vhosts_by_version] version [1].
[2023-09-28 18:28:26 +0200] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
[2023-09-28 18:28:38 +0200] die [Internal Death while parsing [stdin] 10778] Not a HASH reference at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 223.
at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 223.
Whostmgr::Addons::Pkgr::Cache::_modules(HASH(0x330db58)) called at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 110
Whostmgr::Addons::Pkgr::Cache::_LOAD_FRESH("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Cpanel/CacheFile.pm line 239
Cpanel::CacheFile::load("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 99
Whostmgr::Addons::Pkgr::Cache::load("Whostmgr::Addons::Pkgr::Cache") called at /usr/local/cpanel/Whostmgr/Addons/Pkgr.pm line 62
Whostmgr::Addons::Pkgr::get_modules() called at whostmgr/bin/whostmgr2.pl line 2552
main::manage_plugins("manage_plugins") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 364
Whostmgr::Dispatch::_do_call("manage_plugins", HASH(0x2afc058), HASH(0x2b00000)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 176
Whostmgr::Dispatch::dispatch("manage_plugins", 1, ARRAY(0x2affb20), HASH(0x2b00000)) called at whostmgr/bin/whostmgr2.pl line 775


Not a HASH reference at /usr/local/cpanel/Whostmgr/Addons/Pkgr/Cache.pm line 223.
[2023-09-28 18:28:38 +0200] warn [whostmgrd] The subprocess (whostmgr (whostmgr2)) exited with an error (ID 957249365354986): The subprocess reported error number 255 when it ended.

 

[cPRex]

Can you let me know the ticket number?