Unable to Copy Some Accounts with User Password

[3clouds]

Hi Guys,

I am using Copy An Account From Another Server with an Account Password options to copy from reseller account.

I copied many accounts, but some accounts shows me error!
The error messages are below: (username and IP has been changed due to privacy & security)
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Trying to fetch cpmove file via cPanel API!
Fetching current backups from remote server …cPanel Login Failed: 403 Forbidden Access denied
Failed to fetch cpmove file via cPanel API.
Failed: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove 1.1.1.1 username” command (process 1804377) reported error number 1 when it ended.:
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This is showing cPanel Login Failed: 403 Forbidden Access denied but I can login using same password on reseller servers user account. Also I can copy other accounts from same server but some account shows me the error.

Thanks

 

[GOT]

I assume you do not have root to the remote system?

Any chance the accounts that are erroring are suspended?

 

[3clouds]

Hello GOT,

Thank you for your reply. I have root access as well. I copied some accounts too. But I don't know why some accounts refusing! Those accounts are not suspended. I didn't copied suspended account.

Thanks

 

[GOT]

If you have root it's always better to try copying it as root instead.

 

[cPanelMichael]

Hello @3clouds,

Can you verify if the issue persists when using WHM >> Transfer Tool to perform the transfer?

Thank you.

 

[cPRex]

@Zardiw - this thread is two years old - were you experiencing a specific issue?

And if you use the root login....isn't it going to try to tranfer ALL accounts?

Not necessarily - you'll have the option to choose which accounts you want to move.