SOLVED Unable to Delete Manually Created MX Record

[Abdo Abdala]

Sorry for the English, I'm using a translator.
Because I'm having a problem with WHM, an MX entry has stayed and I can not remove it.
I tried to create a PTR zone, and for some reason after deleting this zone, got this MX in the panel.
That now does not let me create a new zone to do the PTR.
How can I solve this?
Thank you

 

[cPanelMichael]

Hello @Abdo Abdala,

Can you check if domain name associated with the deleted DNS zone exists in any of the cPanel user files under the /var/cpanel/users/ directory? For example, you can check this by running a command like the following:

grep deleted-domain.tld /var/cpanel/users/*

Thank you.

 

[Abdo Abdala]

Hello @Abdo Abdala,

Can you check if domain name associated with the deleted DNS zone exists in any of the cPanel user files under the /var/cpanel/users/ directory? For example, you can check this by running a command like the following:

grep deleted-domain.tld /var/cpanel/users/*

Thank you.

Thanks,

I try, but no exist:

 

[cPanelMichael]

Hello @Abdo Abdala,

Can you open a support ticket so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.

Thank you.

 

[Abdo Abdala]

this screen

this ticket: 12022367

 

[cPanelMichael]

Hello,

To update, it looks like the issue was solved after removing rogue entries for that domain from the following files:

/etc/userdomains
/var/cpanel/users/system

Thank you.