Unable to give Support Access ID due to wrong perl


Nov 17, 2013
cPanel Access Level
DataCenter Provider
Howdy Guys
One of our servers tried to upgrade last night and failed with:

[2016-05-04 09:38:50 +1000] file /usr/local/cpanel/3rdparty/bin/perl from install of cpanel-perl-522-5.22.1-9.cp1156.i386 conflicts with file from package cpanel-perl-514-5.14.4-6.cp1146.i386
[2016-05-04 09:38:50 +1000] W Error Code: 254
[2016-05-04 09:38:50 +1000] E The following possible errors were detected while installing RPMs:
[2016-05-04 09:38:50 +1000] E "rpm_is_working-1.0-0" specifies multiple packages

I want to log a support request but can not run the cpanel bin as it is trying to access a perl version which isn't even installed.
/usr/local/cpanel/cpanel -S
/usr/local/cpanel/cpanel: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/522/lib/perl5/5.22.1/i386-linux-64int/auto/attributes/attributes.so: cannot open shared object file: No such file or directory

How do we go about giving you access to the server and submit the support request ?