Unable to retrieve tier version info

webstyler

Well-Known Member
Nov 20, 2003
488
4
168
Hi

More than one server don't update cPanel with this error:

Code:
[2015-08-26 06:40:47 +0200] ***** FATAL: Unable to retrieve tier version info: Failed to download URL '[URL]http://httpupdate.cpanel.net/cpanelsync/TIERS.asc[/URL]'.
Any suggest ?

Thanks
 
Last edited by a moderator:

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
80
458
cPanel Access Level
Root Administrator
What is the current version installed on your server?

What is the IP address of the httpupdate mirror being used?
 

webstyler

Well-Known Member
Nov 20, 2003
488
4
168
Same today

[2015-08-27 08:08:00 +0200] Detected version '11.50.0.29' from version file.
[2015-08-27 08:08:00 +0200] Running version '11.50.0.29' of updatenow.
[2015-08-27 08:08:00 +0200] Using mirror '159.253.142.50' for host 'httpupdate.cpanel.net'.
[2015-08-27 08:08:00 +0200] Using mirror '52.2.118.214' for host 'httpupdate.cpanel.net'.

Nothing change also by shutdown server firewall
 

JacobPerkins

Well-Known Member
May 2, 2014
617
97
103
cPanel Access Level
DataCenter Provider
Twitter
Hi,

There were some issues yesterday with our mirrors, however that's been fixed at this time. If you are still experiencing problems, I'd suggest opening a ticket using the links below in my signature. Thanks!