unable to update cPanel due corrupt perl modules

[luisorozcomx]

hi, this is my first post.

I'm new on cPanel & WHM management and i'm unable to update WHM; then i tried into ssh as root and got "(ERROR): Core cpanel-perl modules have been found to be corrupt. Attempting to correct this."

Then i read this article ((ERROR): Core cpanel-perl modules have been found to be corrupt. Attempting to correct this. ) and run the command: /scripts/check_cpanel_rpm --fix

Then the scripts start to run but it run into a infinite loop performing the same rpm update/install. Here is a part of the log, as i said, it never stops.

[root@dev ~]# /scripts/check_cpanel_rpms --fix

perl: warning: Setting locale failed.

perl: warning: Please check that your locale settings:

    LANGUAGE = (unset),

    LC_ALL = (unset),

    LC_CTYPE = "UTF-8",

    LANG = "en_US.UTF-8"

    are supported and installed on your system.

perl: warning: Falling back to the standard locale ("C").

2021-02-13 02:37:33   52 (ERROR): Core cpanel-perl modules have been found to be corrupt. Attempting to correct this.

2021-02-13 02:37:33  533 ( INFO): CentOS 7 (Linux) detected!

2021-02-13 02:37:33  428 ( INFO): Downloading GPG public key, cPanelPublicKey.asc

2021-02-13 02:37:33  303 (DEBUG):   Retrieving https://securedownloads.cpanel.net/cPanelPublicKey.asc

JSON::XS is missing the no_set_utf8 flag at /usr/local/cpanel/Cpanel/JSON.pm line 172.

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/rpm.sha512.asc

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/rpm.sha512

2021-02-13 02:37:34  350 ( INFO): FILE - /usr/local/cpanel/tmp/rpm_downloads/rpm.11.86.sha512

2021-02-13 02:37:34  351 ( INFO): SIG  - /usr/local/cpanel/tmp/rpm_downloads/rpm.11.86.sha512.asc

2021-02-13 02:37:34  352 ( INFO): URL  - /RPM/11.86/centos/7/x86_64/rpm.sha512

2021-02-13 02:37:34  397 ( INFO): Valid signature for /usr/local/cpanel/tmp/rpm_downloads/rpm.11.86.sha512 (/usr/local/cpanel/tmp/rpm_downloads/rpm.11.86.sha512)

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-common-sense-3.74-1.cp1186.noarch.rpm

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-5.30.0-5.cp1186.x86_64.rpm

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-CDB_File-0.99-1.cp1186.x86_64.rpm

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-IO-SigGuard-0.15-1.cp1186.noarch.rpm

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-JSON-XS-3.04-1.cp1186.x86_64.rpm

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Compress-Raw-Lzma-2.087-1.cp1186.x86_64.rpm

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Proc-FastSpawn-1.2-1.cp1186.x86_64.rpm

2021-02-13 02:37:34  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Try-Tiny-0.30-1.cp1186.noarch.rpm

Preparing...                          2021-02-13 02:37:35  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Types-Serialiser-1.0-1.cp1186.noarch.rpm

################################# [100%]

Updating / installing...

   1:cpanel-perl-530-5.30.0-5.cp1186  2021-02-13 02:37:35  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-YAML-Syck-1.31-1.cp1186.x86_64.rpm

2021-02-13 02:37:35  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Net-SSLeay-1.88-1.cp1186.x86_64.rpm

2021-02-13 02:37:35  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-IO-Socket-SSL-2.066-4.cp1186.noarch.rpm

################################# [100%]

Preparing...                          ################################# [100%]

Updating / installing...

   1:cpanel-perl-530-common-sense-3.74################################# [  9%]

   2:cpanel-perl-530-Types-Serialiser-################################# [ 18%]

   3:cpanel-perl-530-Net-SSLeay-1.88-1################################# [ 27%]

   4:cpanel-perl-530-IO-Socket-SSL-2.0################################# [ 36%]

   5:cpanel-perl-530-JSON-XS-3.04-1.cp################################# [ 45%]

   6:cpanel-perl-530-YAML-Syck-1.31-1.################################# [ 55%]

   7:cpanel-perl-530-Try-Tiny-0.30-1.c################################# [ 64%]

   8:cpanel-perl-530-Proc-FastSpawn-1.################################# [ 73%]

   9:cpanel-perl-530-Compress-Raw-Lzma################################# [ 82%]

  10:cpanel-perl-530-IO-SigGuard-0.15-################################# [ 91%]

  11:cpanel-perl-530-CDB_File-0.99-1.c################################# [100%]

perl: warning: Setting locale failed.

perl: warning: Please check that your locale settings:

    LANGUAGE = (unset),

    LC_ALL = (unset),

    LC_CTYPE = "UTF-8",

    LANG = "en_US.UTF-8"

    are supported and installed on your system.

perl: warning: Falling back to the standard locale ("C").

2021-02-13 02:37:39   52 (ERROR): Core cpanel-perl modules have been found to be corrupt. Attempting to correct this.

2021-02-13 02:37:39  533 ( INFO): CentOS 7 (Linux) detected!

2021-02-13 02:37:39  428 ( INFO): Downloading GPG public key, cPanelPublicKey.asc

2021-02-13 02:37:39  303 (DEBUG):   Retrieving https://securedownloads.cpanel.net/cPanelPublicKey.asc

JSON::XS is missing the no_set_utf8 flag at /usr/local/cpanel/Cpanel/JSON.pm line 172.

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/rpm.sha512.asc

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/rpm.sha512

2021-02-13 02:37:39  350 ( INFO): FILE - /usr/local/cpanel/tmp/rpm_downloads/rpm.11.86.sha512

2021-02-13 02:37:39  351 ( INFO): SIG  - /usr/local/cpanel/tmp/rpm_downloads/rpm.11.86.sha512.asc

2021-02-13 02:37:39  352 ( INFO): URL  - /RPM/11.86/centos/7/x86_64/rpm.sha512

2021-02-13 02:37:39  397 ( INFO): Valid signature for /usr/local/cpanel/tmp/rpm_downloads/rpm.11.86.sha512 (/usr/local/cpanel/tmp/rpm_downloads/rpm.11.86.sha512)

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-common-sense-3.74-1.cp1186.noarch.rpm

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-5.30.0-5.cp1186.x86_64.rpm

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-CDB_File-0.99-1.cp1186.x86_64.rpm

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-IO-SigGuard-0.15-1.cp1186.noarch.rpm

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-JSON-XS-3.04-1.cp1186.x86_64.rpm

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Compress-Raw-Lzma-2.087-1.cp1186.x86_64.rpm

2021-02-13 02:37:39  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Proc-FastSpawn-1.2-1.cp1186.x86_64.rpm

2021-02-13 02:37:40  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Try-Tiny-0.30-1.cp1186.noarch.rpm

2021-02-13 02:37:40  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Types-Serialiser-1.0-1.cp1186.noarch.rpm

Preparing...                          2021-02-13 02:37:40  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-YAML-Syck-1.31-1.cp1186.x86_64.rpm

################################# [100%]

Updating / installing...

   1:cpanel-perl-530-5.30.0-5.cp1186  2021-02-13 02:37:40  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-Net-SSLeay-1.88-1.cp1186.x86_64.rpm

2021-02-13 02:37:40  303 (DEBUG):   Retrieving http://httpupdate.cpanel.net/RPM/11.86/centos/7/x86_64/cpanel-perl-530-IO-Socket-SSL-2.066-4.cp1186.noarch.rpm

################################# [100%]

Preparing...                          ################################# [100%]

Updating / installing...

   1:cpanel-perl-530-common-sense-3.74################################# [  9%]

   2:cpanel-perl-530-Types-Serialiser-################################# [ 18%]

   3:cpanel-perl-530-Net-SSLeay-1.88-1################################# [ 27%]

   4:cpanel-perl-530-IO-Socket-SSL-2.0################################# [ 36%]

   5:cpanel-perl-530-JSON-XS-3.04-1.cp################################# [ 45%]

   6:cpanel-perl-530-YAML-Syck-1.31-1.################################# [ 55%]

   7:cpanel-perl-530-Try-Tiny-0.30-1.c################################# [ 64%]

   8:cpanel-perl-530-Proc-FastSpawn-1.################################# [ 73%]

   9:cpanel-perl-530-Compress-Raw-Lzma################################# [ 82%]

  10:cpanel-perl-530-IO-SigGuard-0.15-################################# [ 91%]

  11:cpanel-perl-530-CDB_File-0.99-1.c################################# [100%]

 

[cPRex]

Hey there! I'm sorry to hear about this issue with perl on the system. Were you also able to run the "/scripts/fix-cpanel-perl" command? While it usually doesn't give any output, that may help get things working on this machine.

If not, feel free to submit a ticket to our support team and we can check the server directly for you.