Oct 20, 2022
United States
cPanel Access Level
Website Owner
I don’t know if this is the right spot. My webhost says the issue is my ISP. My ISP just left. They brought their laptop out and it worked fin on their laptop.

When I try to go to mail.domain.webmail:2096 I get unprotected/redirect.html?goto_uri= reidrect issue... screen shows for a second with 2 buttons then flashes and goes blank. I have flushed DNS, flushed web cache. I don’t know what else to do. I was sure the ISP was blocking a port or something, but when he plugged his laptop up to the router and the user log in screen populated.... It has to be something on my computer. I am not running any firewall (that I know of) or AV. I did have Norton installed at one time.
Can anybody help or direct me where to go and get help?


Well-Known Member
May 28, 2022
Mansfield, Nottingham, UK
cPanel Access Level
Root Administrator
Is there an entry for that hostname in your local hosts file? For Windows, Start->Run "cmd" and run more c:\Windows\system32\drivers\etc\hosts : by default, all lines should start with a "#" symbol - if there are any more, then that is most likely the issue (open up that file using Administrator privileges in notepad or similar to remove those additional lines). On a Mac, the file is in /private/ etc /hosts