v96.0.8+ & CloudLinux 7.9 Unable to Load Dynamic Library libicuio.so.68

[smichaud]

Has anyone else had the issue of the intl.so library failing on PHP7.4 & PHP8.0 after updating to v96.0.8 & CloudLinux?

intl.so is looking for libicuio.so.68 (from my php cli error) but it looks like only the 69 dependencies are available in /opt/cpanel/ea-libicu/lib/. Looking at dependencies of the /opt/cpanel/ea-php74/root/usr/lib64/php/modules/intl.so file, it lists:
libicuio.so.68 => not found
libicui18n => not found
libicuuc.so.68 => not found
libicudata.so.68 => not found

I've had to revert sites to PHP7.3 just to get them working again.

Any help would be appreciated!

 

[cPRex]

Hey there! This is a known issue with recent CloudLinux updates as outlined here, which you can see if you are signed in to our ticket system:

cPanel

support.cpanel.net

You can use the command in that article to resolve the issue without reverting to an older version of PHP.

 

[quietFinn]

Has anyone else had the issue of the intl.so library failing on PHP7.4 & PHP8.0 after updating to v96.0.8 & CloudLinux?

This happens in v.94.0.11 also.

 

[mihosting]

I am having the same problems? I am on cloudlinux. Any idea how to solved the problem?

 

[cPRex]

@mihosting - check the link I posted a few posts above.

@quietFinn - since it's a CloudLinux issue, it would not necessarily be tied to a specific version of cPanel.

 

[thealien]

Same thing is happening to me on a vanilla cpanel install, but does have imunify360 installed. Doesn't seem to be just "Cloudlinux" related:


/opt/cpanel/ea-php72/root/usr/lib64/php/modules/intl.so
/opt/cpanel/ea-php73/root/usr/lib64/php/modules/intl.so
/opt/cpanel/ea-php74/root/usr/lib64/php/modules/intl.so
/opt/cpanel/ea-php80/root/usr/lib64/php/modules/intl.so


/opt/alt/libicu/usr/lib64/libicuio.so.63
/opt/alt/libicu/usr/lib64/libicuio.so.63.1
/opt/cpanel/ea-libicu/lib/libicuio.so
/opt/cpanel/ea-libicu/lib/libicuio.so.69
/opt/cpanel/ea-libicu/lib/libicuio.so.69.1

[10-Jun-2021 16:40:46 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'intl.so' (tried: /opt/cpanel/ea-php74/root/usr/lib64/php/modules/intl.so (libicuio.so.68: cannot open shared object file: No such file or directory), /opt/cpanel/ea-php74/root/usr/lib64/php/modules/intl.so.so (/opt/cpanel/ea-php74/root/usr/lib64/php/modules/intl.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0

 

[cPJustinD]

Hello, thealien! On this Vanilla instance, what operating system are you running?

 

[coursevector]

I see that there is a support post on this: cPanel
But i've done the workaround twice now on my servers, and the nightly update puts it right back to where it breaks again. Any update on this?

 

[cPJustinD]

The case still appears to be open at this time, and I am not aware of any other known workarounds aside from downgrading ea-libicu.

In the meantime, you could exclude the package from yum updates so that nightly updates don't resurface the issue:

How to Exclude Packages from Yum