Webmail: the system user has exceeded its allotted quota of disk blocks.

[dataforge]

Have a user where they have exceeded their disk quota. we've asked them to log into webmail and clear trash, junk etc but they can't even log into webmai las a message says
Internal Server Error
500

The system user “xxxxx” has exceeded its allotted quota of disk blocks.

 

[cPRex]

Hey there! If their cPanel user is that full, they may not be able to create the temporary files necessary to log in to the interfaces. You could always bump their quota up by just a few megs to allow them to log in and handle the issue.

 

[dataforge]

I see, i have deleted some unneeded files in their storage, and they can log in now. it was just odd they couldnt even log into webmail to clear out their items. and as admin logging in as root and going to their cpanel, email accounts, check mail, i couldnt log in to it either. thx

 

[cPRex]

It sounds like it was just extremely full. The user interface requires a bit of space to create some cache files to load the data, so if we couldn't do that, it would explain the situation.