Websites down issue

[Jordytjes]

Hello all,

I currently have my VPS running cPanel.
The VPS runs CentOS 7.6.

I am having this issue, that websites aren't reachable, or only 40% of the time. It looks like cPanel and WHM are working fine. Customers' websites are also down most of the time.

[removed - please attach images directly to posts]

When I am in WHM, everything looks to be fine with a server load of ~0.80. I tried rebooting multiple times, but that didnt work.

The VPS itself isnt down, its reachable all the time. So it looks like an Apache issue.

It looks like that it started happening after update 76.0.11, can't say for sure.

I hope someone knows how to fix it.

Regards

 

[Jordytjes]

See the image of an example website.

 

[cPanelMichael]

Hello @Jordytjes,

Do you notice any output to /usr/local/apache/logs/error_log to indicate any specific problems with the websites loading?

Also, since your system uses CentOS 7.6, check to see if this relates to the issue on the following post:

SOLVED - Service failures after upgrading system to CentOS version 7.6

Thank you.

 

[Jordytjes]

Thanks for your reply Michael.

I can't find anything which would relate to the issue in the error log.
Also, I checked the thread you mentioned, but it was already on ''disabled'' (solution 1).

 

[cPanelMichael]

Hi @Jordytjes,

Can you open a support ticket so we can take a closer look at the system? You can post the ticket number here and we'll link this thread to it.

Thank you.