support@nilima

Registered
Feb 13, 2016
3
1
51
India
cPanel Access Level
Root Administrator
Hello,

users are not being prompted to change passwords, but the passwords are being reset without their knowledge and after resetting to the default working fine.

and this happens to all servers ....

how to check which files are exactly being compromised for this password change for all accounts.


Thank you ,
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
17,470
2,843
363
cPanel Access Level
Root Administrator
I'm afraid I don't have a good explanation for this problem, especially if the issue is happening on multiple servers. I suppose it is always possible that a certain user infected multiple systems, but it would be best to submit a ticket to our team so we could review at least one of the affected machines and see if there are any obvious issues.