Wordpress plugins won't update after WP installed with Site Softeware

[jndawson]

We moved a new customer's WordPress website to one of our cPanel boxes by setting up the account, installing Wordpress with the site software tool, then dropping in the tar ball and sql files. Site works fine, customer happy.

Now, the customer is trying to update a bunch of plugins through the WP console and and is getting nothing - blank page - and no updates. I've searched through the forums and can only find outdated info that doesn't apply. Customer sent a screen shot (attached).

I know that manually updating WP after it's been installed using Site Software can hose the site, but I understood that plugins can still be installed manually.

In wp-config, there is the following:

/*
* cPanel & WHM® Site Software
*
* Core updates should be disabled entirely by the cPanel & WHM® Site Software
* plugin, as Site Software will provide the updates.  The following line acts
* as a safeguard, to avoid automatically updating if that plugin is disabled.
*
* Allowing updates outside of the Site Software interface in cPanel & WHM®
* could lead to DATA LOSS.
*
* Re-enable automatic background updates at your own risk.
*/
define( 'WP_AUTO_UPDATE_CORE', false );

Does this affect updating plugins? Is this the proper way to update plugins? Did I miss any code in any other files that may affect updating plugins? Is there anything else I should be looking at?

Customer screenshot - note cPanel & WHM plugin inactive:

 

[dalem]

this is not really a cpanel issue you would have better luck on the WP forms
but is likely a permissions issue
tail your Apache error log while updating and see what errors you get

 

[cPanelMichael]

Hello

The entry in the configuration file that you have referenced is for core updates, not updates for plugins. Do you notice any error messages in /usr/local/apache/logs/error_log when attempting to update the plugin? Have you reported this issue on the WordPress support forums?

Thank you.

 

[jndawson]

this is not really a cpanel issue

Yes, it is. I'm asking what changes cPanel made to their dist of WP.

 

[cPanelMichael]

Hello

Were you able to review my previous response?

Thank you.

 

[jndawson]

Were you able to review my previous response?

Yes, we're troubleshooting again. And no, we haven't posted on wp forums yet. Many existing threads pertaining to cPanel on the wp forum seem to send people to the cPanel forum for answers.

 

[jndawson]

To wrap this up, it turns out the original install on the non-cpanel server had a different location for the upload directory. Added the directory and everything works.

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.